Listen before framing
Understand the situation in the words of the people working within it. Different perspectives can make the real question clearer.
Bring the work into focus.
Bring the work into focus.
A practical working approach that keeps context, choices and action connected.
The details make a difference.
A useful process should make work easier to understand. It should be adapted when the context asks for something different.
Before you begin
A few useful details.
Do we need a finished brief?
No. The first conversation can help clarify the problem, the context and whether the work is a useful fit.
Can you work alongside our team?
Describe the roles already involved and where support is needed so a suitable arrangement can be discussed.
What happens after an initial conversation?
Agree the proposed scope, timing and responsibilities before deciding whether to begin.