The initial outline
Describe the situation, relevant timing and the support you are seeking.
Make the scope understandable.
A straightforward sequence from a first enquiry to an agreed piece of work.

A clear process helps everyone understand which questions are being addressed and how the work is arranged. Ask about anything that is unclear before agreeing a scope.

Before you begin
A short description of the matter, relevant timing and a way to contact you are a useful starting point.
The practice discusses whether it can assist and sets out proposed work, responsibilities and costs before arrangements are agreed.
Yes. Ask how the proposed work would be charged and what information is needed to prepare a scope.